We only accept Mastercard Credit or Mastercard Debit Cards for online payments.

TOP

COSTCO WHOLESALE NEW ZEALAND

MEMBER PRIVILEGES AND CONDITIONS

We look forward to serving you as a Costco member. Your membership and the privileges and conditions of membership are described below.

Membership

  • Membership is available to all qualifying* individuals 18 years of age and over.
  • Costco reserves the right to refuse membership to any applicant and membership is revocable on notice to the member without cause. Your membership fee will be returned in full if your membership is revoked.
  • Membership is subject to any and all rules adopted by Costco including our privacy policies and practices, and they may be amended from time to time. Any changes to these Privileges and Conditions of Membership will be posted online and at the membership counter. If you are not happy with any of the changes we make, you may cancel your membership and receive a full refund in accordance with our returns policy.

Membership Cards and Fees

  • Membership fee is for a period of twelve (12) months from the date of enrolment of the primary cardholder and entitles you to acquire products and services at any Costco location worldwide.
  • Your card is valid at any Costco warehouse worldwide.
  • You will be requested to show your card when entering Costco warehouses and when checking out at the register.
  • Your membership card must have a card number and your photo to be valid. If your photo is not on your card, stop by the membership counter to have your photo taken and added to your card. If your card is ever lost or stolen, your picture prevents unauthorised use.
  • Report lost or stolen cards to any Costco membership counter immediately, or email membership@costco.co.nz.
  • Memberships may be terminated at Costco's discretion. Cards remain the property of Costco and must be returned upon request. Your membership fee will be returned in full if your membership is terminated.
  • Cards are not transferable.
  • A free household Card is available to a primary cardholder's spouse, domestic partner, or immediate family member over the age of 18 and living at the same address. Household Cardholders will be asked to present proof that they live at the same address as the primary cardholder.

Renewing your Membership

  • When you enroll as a member on our website, you will be registered for annual auto-renewal of your membership. You can choose to ‘opt-out’ of the annual auto-renewal when you enroll and you can ‘turn off’ your annual auto-renewal at any time through your online membership account on our website.

* To qualify for membership, you must satisfy the following criteria:

  • (1) you must provide a valid photo ID and proof of current address in New Zealand;
  • (2) you must not have had your Costco membership revoked by Costco previously; and
  • (3) if you are applying for a business membership, you must provide an NZBN.
  • If you are the primary cardholder and are registered for auto-renewal:
  • the payment method you use when you initially become a member (e.g., credit or debit card details) will be saved in your online membership account (this information is held by our payment services provider and not by Costco);
  • your auto-renewal date will be each anniversary of the last day of the calendar month of your enrolment;
  • we will send you a reminder before your auto-renewal date (to give you time to opt-out of renewal if you would prefer to do so);
  • your membership will auto-renew on the auto-renewal date and we will process Costco’s then-current annual membership fee using your saved payment method;
  • your membership will auto-renew for all cardholders on your membership at that time; and
  • the primary cardholder must authorise any changes to your selected auto-renewal option.
  • If you are not registered for annual auto-renewal of your membership (for example, if you register at a Costco warehouse or if you have chosen to ‘opt out’ of auto-renewal on our website):
  • we will send you a renewal notice at 60 days before expiry of your membership;
  • renewal fees are due no later than the last day of the month your membership expires;
  • you may remit your renewal fee online at www.costco.co.nz or at any New Zealand Costco warehouse;
  • you will need to complete membership renewal for all cardholders on your membership when the renewal is processed; and
  • if your membership is renewed within 2 months after expiration of the current membership year, it will be extended for 12 months from the expiration date. If your memberships is renewed more than 2 months after such expiration it will be extended for 12 months from the renewal date.
  • You will not receive new membership cards each year.

Cardholder changes

  • The primary cardholder must authorise any cardholder changes, including additions or deletions, and is responsible for the membership.

General Policies

  • Members are welcome to bring their children and up to two guests into the warehouse, however, only Costco members may purchase and pay for items.
  • Parents are responsible for their children and should not leave them unattended.
  • Members are responsible for their guests and other family members Costco reserves the right to inspect any container, backpack, briefcase, etc., upon entering or leaving the warehouse.
  • To ensure that all members are correctly charged for the merchandise purchased, all receipts and merchandise will be checked as you leave the warehouse.
  • Shirts and shoes are required.
  • Liquor and tobacco sales cannot be made to minors.
  • For information on our return's policy, see www.costco.co.nz/return-refund-policy

Privacy

  • We respect your right to privacy and our Privacy Policy outlines our policies and practices in detail (including in relation to your payment information). Please obtain a copy from our membership counter, or view/ read the privacy policy at www.costco.co.nz/privacy-policy.

Enquiries